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Siemens Energy Co., Ltd.
IT User Engagement
Your Responsibilities:
1. IT Activities: Overall manage/plan/conduct IT user activities. Cooperate with relevant team to conduct IT Events, like IT classes, IT Road Show.
2. User Communication: Monitor and manage user communication appropriately. Manage communication tools/process/channels to improve overall end user feeling and productivity. Initial user communication letters in English and Chinese.
Act as a bi-directional communication channel using multiple mediums to end-users aligned with the defined communication concept/content /localization.
Plan different communication channels according to user behavior and culture. Verify the communication result and make improvement plan.
3. User Training: Initial training contents and conduct training. In charge of training on IT topics, like Microsoft Office 365, Mobile usage, etc..
Analyze users’ training requirements, compose, improve training materials.
4. Continuous learner, with technological development trends, understand the latest developments in technology, updating training content.
5. Shanghai office mobile Voice service operator, as site contact to coordinate with local carriers, support to fulfill necessary documents and execution.
6. Ad-hoc task which is assigned by manager.
Qualification:
61 Education: Bachelor or equivalent degree, preferred majoring in IT, marketing
61 Working experience/IT industry background requirement: 1 year in training, communication.
61 Hard Skill: Proficient in Microsoft Production
61 Soft Skill: High presentation skill;
Communicate with others by means of face-to-face communication and virtual communication.
Communication skills involve many aspects such as logical thinking, language, active listening, valuing feedback and emotional control.
Continuous learning and new technology curiosity.
Good organizational skills.
61 Language requirement: Fluent English in speaking and writing.
Contacts (internal/external):
61 Internal: SE employee, SE IT internal team.
61 External: Supplier
Opportunity:
To be a communication professional and extend to global communication team within IT, or other departments.
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